FAQ

On this page we have questions that are commonly asked, hopefully your questions are here so you don’t have to waste any time. If not contact us

Shipping & Delivery

We offer free shipping Australia-wide on all order over $99.

Unfortunately, we cannot deliver to a post office box address since our shipping couriers don’t allow it. If you have a PO box address, we advise you to leave your home/work address since our delivery requires a consignee to receive the parcel. If you don’t have a home or work address, we will send your package to the nearest FedEx, DHL, Aramex, Toll Express or EMS express office in your city to schedule a pick up.

Once an order is placed, it takes about  2-3 business days for processing and packaging your parcel  which you shall receive in about 5-10 business days after dispatch. All deliveries within Australia are done free of charge using Australia Post or Toll Global Express. In case the recipient of the product is not at home at the time of delivery, the order, or instructions on how to collect the order, is left at your door step.

Currently, the prices on our website only apply to Australia. However, feel free to email support@sleepybum.com.au with your address and country for an accurate shipping quote. Charges and delivery time may vary depending on your order size, weight, and country and address.

Here at SleepyBum.com.au, we use the latest technology in processing, shipping and packing orders. This is a very fast process initiated by the Finance team who review your orders once you place them and then forwards them electronically to the warehouse and dispatch centre for picking, packing and shipping. It could only be a matter of hours from the time you place your order to the time it is shipped. We can only make changes before your order reaches the warehouse. After that, it is unfortunate that we cannot cancel or make alterations. However, contact us immediately in case you place incorrect orders for possible quick changes before it is too late. If the order has already left our warehouse, the returns and exchange policy applies.

Returns & Exchanges

Yes, we only accept return of item(s) done within 30 days from the purchase date. Refunds, or exchange is ONLY provided for items that are returned unopened, unused, in the original package and with the labelling intact. Opened packages will NOT be accepted due to health regulations except for faulty goods caused by factory or shipping damages, which can be returned and refunded without the original packaging. Customer is expected to shoulder the shipping cost as well as our restocking fee.

After we receive and approve/ accept your returned items, a store credit or refund will be granted within 3-5 business days.

The same original purchase method you used is applied to issue refund.

A full refund will be issued on goods returned undamaged within 30 days from date of purchase less the inbound and outbound related costs and restocking fee incurred in shipping the goods to our address depending on the item(s), the courier and your location.

Should you receive a faulty product from us, please email us immediately at support@sleepybum.com.au . Please include photos to support your claim which upon acceptance, a replacement, a store credit or a refund shall be issued. However, original packaging is required in order to issue refund or store credit where customers wish to exchange the products for other colours or sizes or where they have changed their mind regarding purchase.

In a case where the items are faulty and the customer (s) no longer possess the original package, they can still submit return claims which will be reviewed by our team. The goods MUST be returned within 30 days after we approve your claim  for us to issue the refund.

Stock

Yes, we strive to maintain stock of all the items listed on our website. If for some reason the product you have ordered is not available in stock, we shall contact you with details concerning the expected time of delivery. We would try to source your item of choice or find the best alternative for you at no additional cost. Besides, our customers can either choose to place the product on back order and wait for it to come into stock, change the item for another, or get a refund.

Yes, you can create your own wishlist on our website for items you wish to purchase in future.

Update of products is done on a constant basis and we advise that you visit our website more often to view our new updated range of products.

Pricing

Yes, all our pricing is done in AUD.

Yes, all our prices include GST.

Payment

We accept payments via Paypal, credit card and bank deposit.

Paypal is a fast, convenient and safe online payment platform that allows buyers to make online purchases for goods on various online merchant outlets without revealing their credit card information. It also allows users to send and receive money online.

Please contact Paypal customer service for support as we are not in a position to assist you in such unfortunate events.

Payment deductions from your Paypal account will be made as soon as checkout is done.